Montana “Recovery” Warmline - MHA

 

Mental Health America of Montana (MHA of MT) – Warmline - Job Description

Title: Warmline Responder

Location: Montana - Statewide

 

Job Requirements/Duties:

1. Working with MHA of MT staff in the coordination, planning, designing, improvement/enhancement, and implementation of the following projects:

   • Provides outreach to caller via phone interactions

   • Demonstrates compassion and understanding for individuals dealing with stressful situations and can identify serious issues, such as the potential for suicide.

   • Establishes trust with callers and identifies resources that would benefit the callers

   • Maintain professional boundaries with callers – Per Warmline duties

   • Manages high levels of stress

   • Makes appropriate referrals based on callers needs.

   • Attend all Team meetings

   • Log in all callers data into system

 

1. Montana Warm Line, Virtual Drop In Center (DIC), and Warm Line Enhancement Project

   • Working with mental health consumers as Warm Line Responders

   • Development of “social networking” vehicles for consumers across the state

   • Collaboration with mental health consumer drop in centers across the state to promote use of the Warm Line, Social Networking tools, and tele-medicine support groups

 

 

Preferred Requirements:

Knowledge: A basic understanding of mental illness is preferred, knowledge of social/digital media solution is helpful, and experience in customer service is necessary.

 

Skills, Abilities, and Attributes:

• Strong communication skills both written and verbal 

• Proficient in Microsoft Word & Excel, as well as able to effectively use email and the internet

• Good interpersonal skills, team oriented, enjoy working with others, as they will need to work closely with MHA of MT staff, as well as with partner organizations, community members, and mental health consumers.

• Organized, highly motivated, flexible, good time-management skills

• Some Research and data collection experience would be helpful